Frequently Asked Questions
Everything you need to know about your high-quality meat delivery.
Where does ButcherBox source its meat?
We source our products from trusted partners who prioritize animal welfare. Our beef is 100% grass-fed and finished, our chicken is organic and free-range, and our pork is crate-free and heritage breed.
How is the meat packaged for shipping?
Your order is packed in an insulated box with dry ice to ensure everything remains frozen or refrigerator-cold during transit. Our packaging is designed to be eco-friendly and recyclable.
Can I customize my monthly box?
Yes! You can choose a Custom Box to hand-select every cut, or opt for a Curated Box where our experts pick the best seasonal selections for you. You can also adjust your delivery frequency at any time.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order or a product arrives damaged, please contact our support team within 7 days for a replacement or credit.
Do I need to be home to receive my delivery?
No, you do not need to be home. The carrier will leave the package at your door, and the dry ice will keep the contents at a safe temperature until the end of the day.
Is there a commitment or can I cancel anytime?
There are no long-term commitments. You can pause or cancel your subscription at any time through your account dashboard before your next billing date.